Frequently Asked Questions

Please note that all prices are in US Dollars. please contact us.

Ordering & Purchasing

• What payment methods do you accept?
• Do you offer volume discounts?
• My shipping address is in Texas, but I qualify for a tax exemption. Can I buy online?
• Can I obtain a credit account and use a purchase order to shop?

Delivery

• How can I track my shipment?
• When will my ‘In Stock’ order be dispatched?
• When will my ‘Pre-Order’ be dispatched?
• My order includes ‘Pre-Order’ products AND ‘In Stock’ products. Will they be shipped separately?
• What shipping provider do you use?
• How much will shipping cost?
• Can you ship to a P.O. Box?
• Can I change my delivery address?

Quality & Warranty

• ​Do you sell quality products?
• What is the warranty period?

Returns

• What is your returns policy?
• Which products can be returned?
• Can I get a refund for my shipping costs?